Dear Customer,
Here are the most frequently asked questions with answers:

How does the shop work?

You may purchase products by clicking on the icon shopping basket. With the shopping basket you can view your selected items and, if you wish change them, or, by clicking on the trash can (icon to the right) remove them. To buy the selected items click on the checkout icon.

What are original replacement parts?

Genuine parts for us means that there are the original parts of the respective brands. They are the same parts you would get from the dealer around the corner.
Among the brands offered here are original parts from Honda, Kawasaki, Suzuki, Yamaha, Aprilia, Triumph, KTM and BMW and are genuine original parts from the respective brands.
All painted parts such as fuel tank, cladding and wheels are therefore painted in the original manufacturers colours.

Shipping into other countries and customs?

Deliveries within the European Community are duty free. Switzerland is eligible to duties. Payment of these duties are the responsibility of the customer.

Where can I find the vehicle identification number?

The vehicle ID. no. is in the registration documents.
This is either a 17 digit code:
Ex: JH2SC50G1XM300741
Or an 11 digit code:
Ex: RC304000001 Bitte nach prufen ob das so ist an Englischen Fahrzuegbriefe.

Where do I find the model code?

Where can I find the color code?

A detailed description for finding the colour code can be found here.

How long are the delivery times?

The delivery time for the ordered articles is dependent upon the availability of the respective manufacturers.
In general, approximately 90% of all motorcycle spare parts are in stock and therefore a delivery within the specified time is realistic.

Delivery times of the different brands:
• Honda: approximately 5-7 working days
• Kawasaki: approximately 3-5 working days
• Suzuki: approximately 2-4 working days
• Yamaha: approximately 3-5 working days
• BMW: approximately 2-4 working days
• Aprilia: about 2 working days up to 6 months
• Triumph: approximately 2-5 working days
• KTM: approximately 2-5 working days
• Gilles: about 2-4 working days
• Öhlins: approximately 2-4 working days
• Akrapovic: approximately 3-5 working days
• CNC Hebel: approximately 2-4 working days
Should one or more of your motorcycle items be out of stock, you will naturally be informed immediately. We will then offer you the opportunity to decide whether to wait for your purchase or whether you wish to cancel the out-standing parts.

How long is the delivery by post?

In Germany (to 90%) one day, DPD, however, guarantees delivery within two days.

When are the parts dispatched?

The dispatch takes place directly after the payment onto our account!

They are delivered via DPD. Please see their conditions of use!

What are the costs?

The shipping costs within Germany amount to € 9 per order,
with a max weight of 31,5 kilograms.

For the costs of shipping abroad please refer to the price list.

What if the package is damaged?

In the case of damaged cartons by delivery, you must refuse to accept them, otherwise no complaints in case of damage is possible!
Should the packaging show signs of damage or appears to have been opened, please write a damage report in the presence of the courier.
For further information on this please matter, please refer to DPD.

How can I complain about something?

If the goods delivered are damaged or broken when you receive them, you are asked to send back to us the fully the completed claim form either online or by fax. Only then can we ensure a fast handling.