FAQ: Frequently Asked Questions

Genuine spare parts means that these are original items from the respective manufacturer. They are the same parts you would get at the dealer around the corner.
The original spare parts offered in our shop for the brands Honda, Kawasaki, Suzuki, Yamaha, Aprilia, Triumph, KTM and BMW are exclusively genuine spare parts from the respective manufacturers.
All painted parts such as the tank cover and rims are therefore painted in the original color of the manufacturer.

Either use the global search bar at the top of the page.
To search brand-specifically, switch to the desired manufacturer via the main menu. There you can use the search box to the left of the bike selection.

Unfortunately, due to licensing reasons, we are not allowed to publish any spare parts catalogs online.
Please use our special spare parts inquiry form and we will send you the required numbers within a short time.

Alternatively, you may use our "model filter" (bike selection). Unfortunately, this only covers a small part of our inventory. With the inquiry form, however, you are always on the safe side.

The vehicle ID number can be found in the registration documents of your bike.

Example: JH2SC50G1XM300741

In older documents this may be an 11-digit code.

Example: RC304000001

The vehicle's first registration date indicates the date on which your vehicle was first registered for road traffic.
The year of construction, on the other hand, can only be determined with the vehicle identification number. This represents the year your motorcycle was manufactured.

Unfortunately no, we are not staffed to take orders by phone.
Please order the parts you like here in the online shop.

In general, you need a customer account with us in order to be able to buy in the web shop. If you don't want to create a separate account, we offer an "Express Checkout" option in our shopping cart. Please mind that we do not provide a general "Guest Checkout" option. More information about sign-in/sign-up can be found further down on this page.

You can choose to pay by bank transfer (IBAN/SWIFT), SOFORT Banking, PayPal or Amazon Pay.
We do not offer PayPal and Amazon Pay for business customers, but the SEPA basic direct debit option is available here (as long as your bank supports it).
SOFORT Banking is possible for customers from Germany, Austria, Netherlands and Belgium.
Payment by invoice is available to selected customers only.

For more information, please see our payment option page.

You transfer the amount to our bank account. The bank details like bank name, account holder, account number (IBAN), bank code (BIC, SWIFT code) etc. will be given to you on the order confirmation.
Please mind, that we ship your order only after the amount has been credited to our account!

In case your bank is outside Europe, please also mind possible transfer charges. You must bear those fees (OUR option) as we need the payment amount in full!

In case you forgot something to order, that's no problem. We always put all your shop-orders together to one open ERP order! So just make another order in our shop. You will then not face any additional shipping costs.

You have placed your order by bank transfer and would now like to change this to another payment method?
!!! Please DO NOT just order again !!!
We do not treat orders separately, but combine all orders into one single ERP order!

Please contact us to cancel your previous order or provide us with your PayPal account email address if you wish to pay by PayPal. We will then send you a payment request via PayPal.

Delivery time for items we don't have in stock (we order them from our supplier) depends on the availability of the respective brand.

The delivery time of the individual items can be seen in the detail view.

If one or more of your desired motorcycle items are not available, you will immediately be informed by us. Then we offer you the opportunity to decide whether you want to accept a waiting period or whether you want to cancel the backordered motorcycle item.

If all items are in our stock, shipping will take place immediately after receipt of payment on our account! If it is an order item, we must first order the goods from our supplier (see previous entry). Here too, the shipment will only take place after your payment has been received!

Within Europe we ship with DHL, DPD and GLS.
Update Aug. 2023: currently we ship exclusively with DHL and DHL Express

Worldwide we ship with DHL and DHL Express.
ATTENTION: DHL transports the packages to the destination country and hands them over to the foreign domestic companies involved for further transport and delivery! Outside Europe, this is oftentimes the local post office.

Yes, we do. There are a few exceptions of countries we do not ship to. A list of excluded countries can be found on our Shipping Information page (at the very bottom). Please note that the billing country and delivery country must be the same! Deliveries outside the EU incur customs duties, for which the customer is responsible for.

In addition to the stated item prices, we charge a flat rate per order for deliveries up to 31 kg.
The exact shipping costs for your country can be found in our shipping overview.

In rare cases, when shipping costs exceed standard rate, we recalculate and let you know about a possible additional payment.

We use a flat shipping rate, i.e. one price per order (upon max 31 kg). Unfortunatly this is the only way for us to announce a shipping price during your order and prior to actually pack and ship your items.

In case you order just a few small items outside Germany but within Europe, please feel free to contact us and ask for a partial refund.
When shipping a small delivery outside Europe, we usually choose an Express option for the shipping cost you already paid. Please make sure, you tell us a phone number as this is required for this option.

Please mind, that larger parcels or deliveries that exceed 10kg net weight will be subject to extra costs! We will inform you about this issue prior to sending your order.

Also, sending orders outside EU with a total order value that exceeds 1000 EUR will usually get split in multiple deliveries, to avoid extra waiting time for the creation of a customs declaration. This will also result in extra shipping costs.

More detailed information can be found on our shipping page.

If apparently damaged boxes are delivered, acceptance must be refused, otherwise no complaint will be possible in the event of damage! In this case, or if the consignment shows evidence of an attempt to unpack the goods, a damage report must be drawn up in the presence of the courier.

However, please contact us in any case and send photos of box and packaging.

Within the same country this is not a problem.
Shipping to a country other than the billing address is unfortunately not possible due to legal regulations.

Generally yes, this very much depends on the nature of your Post office box and the size of your ordered items.

In case of certain restrictions, please contact us before or right after you made your order.

Unfortunately not. We do not have a local store here, but are purely an online/warehouse company.

But you can commission an external shipping company to collect your order from us after prior notice. In that case, please contact us after placing your order.

As long as you have not installed/mounted the part, returning/exchanging it is not a problem. As private customer, you have a 14-day right of return.

If you would like a replacement, please submit a request with your chassis number (VIN) using our inquiry form so that we can find the correct replacement part for you.
We are not offsetting the exchange against the wrong part(s) as this is two separate processes for us. So send the part that does not fit back to us and order the correct one from our shop. As soon as we received the old part back, we will refund you the purchase price.

All information regarding your cancellation including a sample withdrawal form can be found in our revocation policy page.

If you have purchased as business customer, please contact us in advance. We usually take the not fittings parts back for a small storage fee.

If the delivered goods arrive damaged or defective, please inform us instantly!
Please take meaningful pictures of the packaging, the delivery note and the defective part and send them by email to: info@kfm-motorraeder.de. We will check it here and send you eventually a returning label.
All information regarding your cancellation including a sample withdrawal form can be found in our revocation policy page.

Generally yes. If your order is correct but is damaged (see entry "The part is damaged, what should I do?"), please contact us immediately. Otherwise, please use the withdrawal form and send the item within your "14-day right of return" back to us at your own expense. We do not accept returns without postage paid!

Next to the login button you will find a link titled "Forgot password".
This will take you to an input form for your email address. Please enter the email address you used to sign up in our shop and submit the form. You will receive an email with a link that will take you back to our site. Here you can then set a new password.

Your account has not yet been activated. In any case, you should have received a confirmation email before you can place an order in our shop.

Private customer:

You will usually receive the confirmation email a few minutes after your registration. If you have not received it, please first check your spam folder (in Outlook: junk email). Please add KFM-Motorraeder to your list of "safe senders". Most systems allow you to add the internet domain (it is called: kfm-motorraeder.de).

You can already sign in using the login details you provided during registration. Switch to the "My Account" view. In the account details below the email address you have the option of requesting the confirmation email again.

Business customer:

If you have signed up for a business account, please wait until we have received and verified your business registration papers. We will activate your account manually. You will also receive information from us in the event of a rejection. This usually happens if your business is not in the car, motor, two-wheeler, boat or garden sector. Companies from EU countries other than Germany also do need a valid VAT ID number!

Within your customer account, you have the very easy option of deleting your account with us once and for all via the menu item "Delete account".
If you wish to place another order with us at a later time, you will need to sign up again.