FAQ: Frequently Asked Questions

Genuine spare parts means that these are original items from the respective manufacturer. They are the same parts you would get at the dealer around the corner.
The original spare parts offered in our shop for the brands Honda, Kawasaki, Suzuki, Yamaha, Aprilia, Triumph, KTM and BMW are exclusively genuine spare parts from the respective manufacturers.
All painted parts such as the tank cover and rims are therefore painted in the original color of the manufacturer.

Either use the global search bar at the top of the page.
To search brand-specifically, switch to the desired manufacturer via the main menu. There you can use the search box to the left of the bike selection.

Unfortunately, due to licensing reasons, we are not allowed to publish any spare parts catalogs online.
Please use our special spare parts inquiry form and we will send you the required numbers within a short time.

Alternatively, you may use our "model filter" (bike selection). Unfortunately, this only covers a small part of our inventory. With the inquiry form, however, you are always on the safe side.

The vehicle ID number can be found in the registration documents of your bike.

Example: JH2SC50G1XM300741

In older documents this may be an 11-digit code.

Example: RC304000001

The vehicle's first registration date indicates the date on which your vehicle was first registered for road traffic.
The year of construction, on the other hand, can only be determined with the vehicle identification number. This represents the year your motorcycle was manufactured.

Unfortunately no, we are not staffed to take orders by phone.
Please order the parts you like here in the online shop.

In general, you need a customer account with us in order to be able to buy in the web shop. If you don't want to create a separate account, we offer an "Express Checkout" option in our shopping cart. Please mind that we do not provide a general "Guest Checkout" option. More information about sign-in/sign-up can be found further down on this page.

You can choose to pay by bank transfer (IBAN/SWIFT), SOFORT Banking, PayPal or Amazon Pay.
We do not offer PayPal and Amazon Pay for business customers, but the SEPA basic direct debit option is available here (as long as your bank supports it).
SOFORT Banking is possible for customers from Germany, Austria, Netherlands and Belgium.
Payment by invoice is available to selected customers only.

For more information, please see our payment option page.

You transfer the amount to our bank account. The bank details like bank name, account holder, account number (IBAN), bank code (BIC, SWIFT code) etc. will be given to you on the order confirmation.
Please mind, that we ship your order only after the amount has been credited to our account!

In case your bank is outside Europe, please also mind possible transfer charges. You must bear those fees (OUR option) as we need the payment amount in full!

In case you forgot something to order, that's no problem. We always put all your shop-orders together to one open ERP order! So just make another order in our shop. You will then not face any additional shipping costs.

Delivery time for items we don't have in stock (we order them from our supplier) depends on the availability of the respective brand.

The delivery time of the individual items can be seen in the detail view.

If one or more of your desired motorcycle items are not available, you will immediately be informed by us. Then we offer you the opportunity to decide whether you want to accept a waiting period or whether you want to cancel the backordered motorcycle item.

If all items are in our stock, shipping will take place immediately after receipt of payment on our account! If it is an order item, we must first order the goods from our supplier (see previous entry). Here too, the shipment will only take place after your payment has been received!

Within Europe we ship with DHL, DPD and GLS.

Worldwide we ship with DHL and DHL Express.

Yes, we do. There are a few exceptions of countries we do not ship to. A list of excluded countries can be found on our Shipping Information page (at the very bottom). Please note that the billing country and delivery country must be the same! Deliveries outside the EU incur customs duties, for which the customer is responsible for.

In addition to the stated item prices, we charge a flat rate per order for deliveries up to 31 kg.
The exact shipping costs for your country can be found in our shipping overview.

In rare cases, when shipping costs exceed standard rate, we recalculate and let you know about a possible additional payment.