Data protection information
The following information shall give you a short and easy overview about the private data we collect and process concerning the use of our website. A detailed depiction is availible in German language only: Datenschutzerklärung.
The responsible entity for the data protection on our website is KFM-Motorraeder GmbH, Wilhelm-Conrad-Roentgen-Str.
No. 12, 56759 Kaisersesch, Germany, represented by CEO Mr. Klaus Fassbender.
You may contact us by phone: +49 2653 916860 or by email: info@kfm-motorraeder.de.
Does the site use cookies?
Yes, this site uses a series of technically necessary so-called session cookies that are set as soon as you sign in
to the shop account and only last for the duration of the session. For security reasons, we do not offer the option
"stay logged in permanently".
We do not use cookies for advertising purposes, tracking or remarketing!
Please see our "Cookie Policy" further down this page for more information.
What personal data do we process?
When calling the website
Which data is processed?
IP address, Browser identifier (User-Agent-String)
- Creation of log files
Thru log files we guarantee the connection to our website and simplify the use of the website, e.g. by preselecting the correct language and currency. We perform analyzes for system security and stability as well as for administrative purposes. - Web analytics
We use server-side analysis and tracking tools to evaluate user behavior. This allows us to adapt our website to the interests of our visitors. Through the statistical evaluation of the usage profiles, statements about the functioning and the success of our pages can be derived (e.g. „How many visitors clicked on a specific offer on our homepage“).
Legal basis: Art. 6 par. 1 f) GDPR
Is there a duty to provide that data?
No. However, some areas of the website are not or only partially usable without the processing of the data.
Information on avoiding user tracking (opt-out) can be found at the end of this page.
When will the data be deleted?
Log files: 6 months after storage.
Web analysis data is stored permanently in anonymized form.
Signup process:
Which data is processed?
Email, password, first- and surname, salutation, address, phone no., mobile phone no., date of registration
For what purpose?
We process the data for the purpose of providing a customer account. The account is used to process orders and to view
and/or manage orders made.
Legal basis: Art. 6 par. 1 f) GDPR
Is there a duty to provide that data?
Yes. Without these data we can not provide such access.
Does the registration use additional cookies?
No.
When will the data be deleted?
Deletion/Storage in accordance with german commercial and tax regulations. For the time of the existence of the user
account or until we are asked to delete it.
Online shop:
Which data is processed?
Email, first- and surname, salutation, address, phone no., mobile phone no., date of registration
For what purpose?
We process your data to process your order and prepare it for shipping. You need a customer account and therefore the
login information (email address and password) to verify your customer account.
Legal basis: Art. 6 par. 1 f) GDPR
Is there a duty to provide that data?
Yes. Without the data you can not place any orders.
Does the shop use additional cookies?
Possibly yes. External payment providers use cookies to render the payment button on our website.
For detailed information, see the cookie policy below.
How is the shopping cart stored?
An exception is the shopping cart, which is kept permanently in the local web-storage of the browser. No cookies
are used here!
When will the data be deleted?
Deletion/Storage in accordance with german commercial and tax regulations. For the time of the existence of the user
account or until we are asked to delete it.
Contact form:
Which data is processed?
Email, your name, country of origin , your message
In the case of a spare parts inquiry, additional information about your motorcycle model.
For what purpose?
Through our contact form, you can ask questions and concerns about our products to us. These include e.g. inquiries
about current orders or our "request form for original spare parts". We process the data only to process your requestor
in the case of the spare parts request for the preparation of a non-binding offer.
Legal basis: Art. 6 par. 1 f) GDPR
Is there a duty to provide that data?
Yes. Without this data, processing an answer of your inquiry is not possible.
Does the contact form use additional cookies?
No.
When will the data be deleted?
We store your customer data for the duration of the contractual relationship.
If you are not a customer, we will delete your data no later than 2 years after the last contact with you.
Newsletter: -business customers only-
Which data is processed?
Email address
For what purpose?
Our newsletter is exclusively for german speaking business customers and will only be sent on special occasions
or special offers.
Legal basis: Art. 6 par. 1 f) GDPR
Is there a duty to provide that data?
Yes. Without processing the sending of the newsletter is not possible.
Does the newsletter use additional cookies?
No.
When will the data be deleted?
You can unsubscribe from our newsletter at any time. The data will be deleted immediately afterwards and you will be
removed from our mailing list.
Which data do we pass on?
When calling the website
Which data is affected?
IP address, Browser identifier (User-Agent-String)
Who is the recipient and for what purpose is this data shared?
This website is hosted by a German Internet service provider on a server located in Germany.
We use our own Piwik / Matomo instance as tracking analysis tool. The analytics data does not leave our own server.
The IP addresses of all our visitors get anonymized.
Do we transmit these data somewhere outside EU?
No.
Online shop payment settlement - PayPal:
Which data is affected?
Email, first- and surname, delivery address, invoice sum, order number
Who is the recipient and for what purpose is this data shared?
The data will only be handed over to facilitate the transaction. The indication of the delivery address is a
prerequisite for Participation at PayPal buyer and seller protection. The processing of the data as well as further
storage takes place via PayPal (Europe) S.à.r.l., Luxembourg. In addition to the invoice amount and an order number,
no further information about the nature of the items to be paid will be shared.
Do we transmit these data somewhere outside EU?
Yes. For more information, please see PayPal’s
Privacy Statement
at chapter 4: "Categories of Personal data We Collect about You" (August 2022).
Online shop payment settlement - SOFORT / Klarna:
Which data is affected?
Email, first- and surname, country, invoice sum, order number
Who is the recipient and for what purpose is this data shared?
The data will only be handed over to facilitate the transaction. The processing of the data as well as the further
storage takes place at Sofort GmbH, Munich, Germany. The order reference is given in the form of the purpose for the
remittance slip.
Do we transmit these data somewhere outside EU?
No.
Online shop payment settlement - Amazon Pay -Classic Checkout-
Which data is affected?
Email, first- and surname, delivery address, invoice amount, order number, telephone no.
Who is the recipient and for what purpose is this data shared?
The data will only be handed over to facilitate the transaction. Providing the delivery address is a prerequisite for
participating at the Amazon Pay A-to-Z Guarantee. The processing of the data as well as the further storage takes place
at Amazon Payments Europe, S.C.A. Luxembourg. In addition to the invoice amount and an order number, no further
information about the type, quantity or condition of the items to be paid for will be passed on.
Do we transmit these data somewhere outside EU?
No. Amazon Pay operates different data centers for the regions USA, EU/UK and Japan. We transmit the data exclusively
to the .eu domain.
Online shop payment settlement - Amazon Pay -Express Checkout-
Which data is affected?
Language, currency (when activating the Amazon Pay Button) and invoice amount, order number (when completing the order)
Who is the recipient and for what purpose is this data shared?
In the express version, we receive all the information from Amazon Pay that is necessary for processing. This includes
e-mail, first- and surname, delivery address and telephone number. Furthermore, an obscured information about the
selected payment method. In addition to the invoice amount and an order number, no further information about the type,
quantity or condition of the items to be paid for will be passed on.
Do we transmit these data somewhere outside EU?
No. Amazon Pay operates different data centers for the regions USA, EU/UK and Japan. We transmit the data exclusively
to the .eu domain.
Order completion - Buyer protection, customer rating with Trusted Shops:
This affects the German language version only!
Which data is affected?
E-Mail, Bestellnummer, Bestelldatum, Betrag, Zahlart, expected delivery date
Who is the recipient and for what purpose is this data shared?
At the end of the order, you can decide whether to secure the purchase via the Trusted Shops GmbH, Cologne, Germany
and/or to be reminded to submit a rating later. The given data be transmitted only when you confirm this.
Do we transmit these data somewhere outside EU?
No.
Registration business customer account:
Which data is affected?
EU VAT-Id number, company name, address
Who is the recipient and for what purpose is this data shared?
Applies exclusively to business customer registrations from within EU countries. In order to be able to purchase
VAT-free, the specified tax number must be correct and valid. We check this automatically via the online interface of
the Federal Central Tax Office once during registration and after every order placed.
Do we transmit these data somewhere outside EU?
No.
Customer area - SEPA direct debit mandate:
Which data is affected?
IBAN number
Who is the recipient and for what purpose is this data shared?
Applies exclusively to business customers from the european SEPA area who wish to benefit from direct debit payment.
When issuing a mandate, we once check the formal correctness of the IBAN number via a service provided by Theano GmbH,
Hasbergen, Germany. A credit check does not take place.
Do we transmit these data somewhere outside EU?
No.
Shipping service provider - DHL, GLS, Forwarding agency:
Which data is affected?
Email, first- and surname, delivery address, phone no., mobile phone no., reference no.
Who is the recipient and for what purpose is this data shared?
In order to fulfill the contract, we will pass on the specified data to the shipping company responsible for the
delivery, as far as this is necessary for the delivery of ordered goods.
Do we transmit these data somewhere outside EU?
No.
Cookie Policy
We only use essential cookies, which are necessary for the correct operation of this website.
Our own cookies are only necessary and valid for the duration of the Browser session. As soon as you close the browser
these cookies are automatically removed/deleted.
Below is a list of the cookies we use:
| Name | Description |
|---|---|
| kfm_strategy | Internal identifier for the storage strategy used. |
| Value: local, duration: session, technically required: yes | |
| kfm_token | Authentication token of the current session (after sign in). |
| Duration: session, technically required: yes | |
| kfm_token_exp | Authentication token lifetime. |
| Duration: session, technically required: yes | |
| kfm_refresh_token | Token for requesting a new authentication token. |
| Duration: session, technically required: yes | |
| kfm_refresh_token_exp | Period of validity for a new authentication token request. |
| Duration: session, technically required: yes |
In addition, there are some third-party providers who set cookies through our website:
| Name | Provider | Description |
|---|---|---|
| apay-session-set | Amazon Pay | Makes sure that the correct session is kept during check-out. |
| Duration: 1 year, technically required: yes | ||
| language | Amazon Pay | Makes sure the Amazon Pay experience is presented in the correct language. |
| Duration: 1 day, technically required: yes | ||
| ledgerCurrency | Amazon Pay | Ensures that the Amazon Pay application is loaded in the correct currency. |
| Duration: 1 day, technically required: yes |
Notes and possibilities of objection (Opt-Out)
Cookies
You can delete individual cookies or the entire cookie inventory via your browser settings. You can also find information and instructions on how to delete these cookies or block their storage in advance, depending on your browser provider, with the following links:
- Mozilla Firefox: Clear cookies and site data in Firefox
- Google Chrome: Turn cookies on or off
- Opera: Help & FAQ for Opera browsers
- Safari: Clear cookies in Safari on Mac
- Microsoft Edge: Delete cookies in Microsoft Edge
Tracking
Activate the so-called „Do-Not-Track“ function in your browser. Please see the following links to follow the instructions for your favoutite Browser:
- Mozilla Firefox: How to turn on the Do Not Track feature?
- Google Chrome: Turn "Do Not Track" on or off
- Opera: Tell sites to not track your activity
- Safari: Prevent cross-site tracking in Safari
- Microsoft Edge: Edge, browsing data, and privacy
What rights do you have concerning the processing of this data?
You have the right to request confirmation from us at any time whether we process personal data of you and the right to get informed about this personal data.
Furthermore you have the right to rectification, deletion and limitation of data processing, as well as the right to object at any time to the processing of personal data, or to revoke the consent to data processing at any time or to request data transmission.
In case of complaints, please feel free to contact us at any time (see contact information at top of this page). In addition, you have the right to complain to a regulator.