Data protection information

The following information shall give you a short and easy overview about the private data we collect and process concerning the use of our website. A detailed depiction is availible in German language only: Datenschutzerklärung.

The responsible entity for the data protection on our website is KFM-Motorraeder GmbH, Wilhelm-Conrad-Roentgen-Str. No. 12, 56759 Kaisersesch, Germany, represented by CEO Mr. Klaus Fassbender.
You may contact us by phone: +49 2653 916860 or by email: info@kfm-motorraeder.de.

What personal data do we process?

When calling the website

Which data is processed?
IP address, Browser identifier (User-Agent-String)

For what purpose?
  1. Creation of log files
    Thru log files we guarantee the connection to our website and simplify the use of the website, e.g. by preselecting the correct language and currency. We perform analyzes for system security and stability as well as for administrative purposes.
  2. Web analytics
    We use server-side analysis and tracking tools to evaluate user behavior. This allows us to adapt our website to the interests of our visitors. Through the statistical evaluation of the usage profiles, statements about the functioning and the success of our pages can be derived (e.g. „How many visitors clicked on a specific offer on our homepage“).

Legal basis: Art. 6 par. 1 f) GDPR

Is there a duty to provide that data?
No. However, some areas of the website are not or only partially usable without the processing of the data. Information on avoiding user tracking (opt-out) can be found at the end of this page.

Does the site use cookies?
No.

When will the data be deleted?
Log files: 6 months after storage.
Web analysis data is stored permanently in anonymized form.

Signup process:

Which data is processed?
Email, password, first- and surname, salutation, address, phone no., mobile phone no., date of registration

For what purpose?
We process the data for the purpose of providing a customer account. The account is used to process orders and to view and/or manage orders made.

Legal basis: Art. 6 par. 1 f) GDPR

Is there a duty to provide that data?
Yes. Without these data we can not provide such access.

Does the registration use cookies?
No.

When will the data be deleted?
Deletion/Storage in accordance with german commercial and tax regulations. For the time of the existence of the user account or until we are asked to delete it.

Online shop:

Which data is processed?
Email, first- and surname, salutation, address, phone no., mobile phone no., date of registration

For what purpose?
We process your data to process your order and prepare it for shipping. You need a customer account and therefore the login information (email address and password) to verify your customer account.

Legal basis: Art. 6 par. 1 f) GDPR

Is there a duty to provide that data?
Yes. Without the data you can not place any orders.

Does the shop use cookies?
Yes, this is a single technically necessary so-called session cookie that is set as soon as you log in to the shop and only lasts for the duration of that session. For security reasons, we do not offer the option "stay logged in permanently".

How is the shopping cart stored?
An exception is the shopping cart, which is kept permanently in the local web-storage of the browser. No cookies are used here!

When will the data be deleted?
Deletion/Storage in accordance with german commercial and tax regulations. For the time of the existence of the user account or until we are asked to delete it.

Contact:

Which data is processed?
Email, your name, country of origin , your message
In the case of a spare parts inquiry, additional information about your motorcycle model.

For what purpose?
Through our contact form, you can ask questions and concerns about our products to us. These include e.g. inquiries about current orders or our "request form for original spare parts". We process the data only to process your requestor in the case of the spare parts request for the preparation of a non-binding offer.

Legal basis: Art. 6 par. 1 f) GDPR

Is there a duty to provide that data?
Yes. Without this data, processing an answer of your inquiry is not possible.

Does the contact use any cookies?
No.

When will the data be deleted?
We store your customer data for the duration of the contractual relationship.
If you are not a customer, we will delete your data no later than 2 years after the last contact with you.

Newsletter: -business customers only-

Which data is processed?
Email address

For what purpose?
Our newsletter is exclusively for german speaking business customers and will only be sent on special occasions or special offers.

Legal basis: Art. 6 par. 1 f) GDPR

Is there a duty to provide that data?
Yes. Without processing the sending of the newsletter is not possible.

Does the newsletter use cookies?
No.

When will the data be deleted?
You can unsubscribe from our newsletter at any time. The data will be deleted immediately afterwards and you will be removed from our mailing list.

Which data do we pass on?

When calling the website

Which data is affected?
IP address, Browser identifier (User-Agent-String)

Who is the recipient and for what purpose is this data shared?
This website is hosted by a German Internet service provider on a server in Germany.
We use our own Piwik / Matomo instance as tracking analysis tool. The analytics data does not leave our own server. The IP addresses of all our visitors get anonymized.

Do we transmit these data somewhere outside EU?
No.

Online shop payment settlement - PayPal:

Which data is affected?
Email, first- and surname, delivery address, invoice sum, order number

Who is the recipient and for what purpose is this data shared?
The data will only be handed over to facilitate the transaction. The processing of the data as well as further storage takes place via PayPal (Europe) S.à.r.l., Luxembourg. In addition to the invoice amount and an order number, no further information about the nature of the items to be paid will be shared.

Do we transmit these data somewhere outside EU?
Yes. For more information, please see PayPal’s Privacy Statement at chapter 5: "Do We Share Personal Data?" (December 2020).

Online shop payment settlement - SOFORT / Klarna:

Which data is affected?
Email, first- and surname, country, invoice sum, order number

Who is the recipient and for what purpose is this data shared?
The data will only be handed over to facilitate the transaction. The processing of the data as well as the further storage takes place at Sofort GmbH, Munich, Germany. The order reference is given in the form of the purpose for the remittance slip.

Do we transmit these data somewhere outside EU?
No.

Online shop payment settlement - Amazon Pay:

...

Order completion - Buyer protection, customer rating with Trusted Shops:

This affects the German language version only!

Which data is affected?
E-Mail, Bestellnummer, Bestelldatum, Betrag, Zahlart, expected delivery date

Who is the recipient and for what purpose is this data shared?
At the end of the order, you can decide whether to secure the purchase via the Trusted Shops GmbH, Cologne, Germany and/or to be reminded to submit a rating later. The given data be transmitted only when you confirm this.

Do we transmit these data somewhere outside EU?
No.

Registration business customer account:

Which data is affected?
EU VAT-Id number, company name, address

Who is the recipient and for what purpose is this data shared?
Applies exclusively to business customer registrations from within EU countries. In order to be able to purchase VAT-free, the specified tax number must be correct and valid. We check this automatically via the online interface of the Federal Central Tax Office once during registration and after every order placed.

Do we transmit these data somewhere outside EU?
No.

Customer area - SEPA direct debit mandate:

Which data is affected?
IBAN number

Who is the recipient and for what purpose is this data shared?
Applies exclusively to business customers from the european SEPA area who wish to benefit from direct debit payment. When issuing a mandate, we once check the formal correctness of the IBAN number via a service provided by Theano GmbH, Hasbergen, Germany. A credit check does not take place.

Do we transmit these data somewhere outside EU?
No.

Shipping service provider - DPD, GLS, DHL, Forwarding agency:

Which data is affected?
E-Mail, Vor- und Nachname, Lieferadresse, Telefon, Mobilfunk-Nr., Referenznummer Email, first- and surname, delivery address, phone no., mobile phone no., reference no.

Who is the recipient and for what purpose is this data shared?
In order to fulfill the contract, we will pass on the specified data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods.

Do we transmit these data somewhere outside EU?
No.

Notes and possibilities of objection (Opt-Out): Tracking

Activate the so-called „Do-Not-Track“ function in your browser. Please see the following links to follow the instructions for your favoutite Browser:

What rights do you have concerning the processing of this data?

You have the right to request confirmation from us at any time whether we process personal data of you and the right to get informed about this personal data.

Furthermore you have the right to rectification, deletion and limitation of data processing, as well as the right to object at any time to the processing of personal data, or to revoke the consent to data processing at any time or to request data transmission.

In case of complaints, please feel free to contact us at any time (see contact information at top of this page). In addition, you have the right to complain to a regulator.